My Lucky88 Terms & Conditions – Platform Usage Terms for Malaysia Sports Betting

1Acceptance of Terms & Conditions

These Terms & Conditions ("Agreement") govern the use of the website, mobile application, and all services provided by My Lucky88 ("Services"). This document is to be read together with Privacy Policy and Responsible Gaming Policy which also forms part of the overall agreement between you and My Lucky88.

Your continued use of the My Lucky88 platform following any changes to these Terms & Conditions constitutes your acceptance of those changes. If you disagree with any part of this agreement, please stop using the platform immediately.

2Member Eligibility

To register and use My Lucky88 services, you must meet all of the following requirements:

• At least 21 years old at the time of registration and throughout the duration of membership.
• Is an individual acting on their own behalf and not on behalf of any third party.
• Have full legal capacity to enter into a binding agreement.
• Have never been banned or prohibited from any online gambling platform for fraud or abuse.
• Is not on the self-exclusion list of any gambling regulatory body.
• Depositing and wagering using legitimate funds that are your own.

My Lucky88 reserves the right to verify your identity at any time and request supporting documents. Failure to submit the requested documents within the specified period may result in your account being suspended pending verification.

3Account Registration

3.1 Registration Process

Registration on My Lucky88 is free. You are required to provide accurate, complete, and up-to-date information during registration, including your full name, phone number, date of birth, and an active email address.

3.2 One Account Per Person

Each individual is only permitted to hold ONE (1) active account at My Lucky88. Owning multiple accounts, whether under your own name or using someone else's information, is a serious violation that may result in:

• Termination of all associated accounts without prior notice
• Forfeiture of all balances and uncashed winnings
• Permanent ban from the platform
• Legal action if fraud is proven

3.3 Password Security

You are fully responsible for keeping your account login credentials confidential. My Lucky88 will never request your password via email, SMS, or any other communication channel. If you suspect your account has been accessed without authorisation, contact our customer support immediately.

4Deposits & Withdrawals

4.1 Accepted Deposit Methods

My Lucky88 accepts deposits via the following Malaysian payment methods:

4.2 Withdrawal Requirements

Withdrawals are subject to the following conditions:

• The minimum withdrawal is RM 20 per transaction.
• Withdrawals may only be made to the account or e-wallet registered under the same name as your My Lucky88 account.
• Identity verification (KYC) may be required before your first withdrawal or for withdrawals exceeding RM 5,000.
• Withdrawal processing typically takes 5–15 minutes, but may take up to 24 hours during periods of high demand.
• My Lucky88 reserves the right to carry out additional security checks on large withdrawals without prior notice.

4.3 Anti-Money Laundering (AML)

My Lucky88 strictly complies with Anti-Money Laundering (AML) procedures. Any suspicious activity — including depositing funds and withdrawing them without significant wagering — will be investigated and may result in account suspension and a report to the relevant authorities.

5Bonus & Promotion Terms

5.1 General Rollover Requirements

All bonuses offered by My Lucky88 are subject to rollover requirements (wagering requirements) before any withdrawal is permitted. The specific rollover terms for each promotion are stated in the respective promotion's terms.

• Rollover is calculated based on the total deposit + bonus multiplied by the specified rollover requirement.
• Only settled bets meeting the minimum odds requirement count towards the rollover.
• Cancelled, refunded, or risk-free bets do not count towards the rollover.
• The rollover period is as stated in the promotion – any bonus that does not meet the rollover requirement within the specified period will expire automatically.

5.2 Welcome Bonus

The My Lucky88 welcome bonus is available exclusively to new members making their first deposit. It cannot be used in conjunction with other promotions unless stated otherwise. My Lucky88 reserves the right to decline or cancel the welcome bonus if there is evidence of abuse.

6Betting Rules

6.1 Bet Validity

All bets placed on My Lucky88 are subject to game-specific rules available in the platform's help section. A bet is only considered valid once it has been confirmed by the system and a bet ID has been issued.

6.2 Betting Limits

Minimum and maximum betting limits vary by game type and table. Current limits are displayed directly on the game interface before you place any bet.

6.3 Sports Betting

For Sports Betting, including Malaysia Super League football, EPL, BWF badminton and e-sports, My Lucky88 reserves the right to:

• Refusing or limiting any bet at any time without the need to provide a reason.
• Voiding bets where there is an obvious odds error or technical failure.
• Suspending bet settlement pending the official decision of the relevant sports authority.
• Exercising full discretion in resolving any disputes related to betting outcomes.

6.4 Technical Errors

In the event of a technical error or malfunction during gameplay, My Lucky88 reserves the right to declare the game void and cancel all related bets. All wagered funds will be returned to the account balance of the affected member.

7Responsible Gaming

My Lucky88 is fully committed to responsible gaming practices. We believe that betting should be an enjoyable form of entertainment, not a source of stress or financial hardship.

7.1 Self-Management Tools

My Lucky88 provides the following tools to help members manage their gaming experience:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set a cap on the maximum amount you can lose within your chosen period.
• Time Limit: Limit the time you spend playing each day or week.
• Reality Check: Set a reminder that will appear after a specified duration of play.
• Self-Exclusion: Choose to exclude yourself from the platform for a period ranging from 30 days to permanently.

To access these tools or find out more, visit the Responsible Gaming ours.

8Prohibitions & Restrictions

The following activities are strictly prohibited on the My Lucky88 platform:

1. Using automated software (bots), scripts, or any tools to automate betting.
2. Sharing your account login credentials with others.
3. Creating or using another person's account on their behalf.
4. Exploiting technical errors, bugs, or system vulnerabilities to gain an unfair advantage.
5. Any form of selling, transferring, or trading of a My Lucky88 account.
6. Money laundering through betting activities.
7. Collusion between players to cheat the system or other players.
8. Using a VPN, proxy, or any other method to conceal your true identity or location.

9Liability Limits

My Lucky88 shall not be liable under any circumstances for:

• Financial losses arising from the use of or inability to use the platform.
• Service disruptions caused by factors beyond our control, including internet outages, third-party server issues, or natural disasters.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Betting outcomes arising from inaccurate or incomplete information you have provided.

My Lucky88's maximum liability to any member under any circumstance is limited to the amount of that member's active deposit at the time the issue occurred.

10Account Termination

10.1 Termination by Member

You may close your My Lucky88 account at any time by contacting our customer support via live chat. Before closing your account, please ensure all active bets have been settled and your account balance has been fully withdrawn.

10.2 Termination by My Lucky88

My Lucky88 reserves the right to suspend or close your account if:

• You breach any term set out in this document.
• We suspect fraud, money laundering, or other unlawful activity.
• The information you provided during registration is found to be false or misleading.
• You have requested a self-exclusion that has not yet expired.

11Personal Data Protection

My Lucky88 is committed to protecting your privacy and personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). The details of how we collect, use, and protect your data are set out in our Privacy Policy ours.

By accepting these Terms & Conditions, you consent to My Lucky88 processing your personal data for the purposes of account management, transaction processing, identity verification, fraud prevention, marketing communications (where you have opted in), and compliance with applicable laws.

12Amendments to Terms & Conditions

My Lucky88 reserves the right to amend, update, or replace these Terms & Conditions at any time. We will notify members of material changes via their registered email or through a prominent notice displayed on our website.

It is your responsibility to review these Terms & Conditions periodically. Continued use of the My Lucky88 platform after any changes take effect constitutes your acceptance of the revised terms. The date of the most recent update is always displayed at the top of this document.

The Bahasa Malaysia version of these Terms & Conditions is the officially binding version. In the event of any inconsistency between other language versions and the Bahasa Malaysia version, the Bahasa Malaysia version shall prevail.