At My Lucky88, your privacy is more than a promise – it is a commitment we take seriously. We process your personal data in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This document clearly explains how we collect, use, and safeguard your information.
Six core principles that guide how we manage the personal data of all Malaysian members
My Lucky88 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection and processing practices are designed to meet or exceed local legal requirements.
PDPA 2010All your personal and financial data is protected with 256-bit SSL encryption during transmission. Data stored on our servers is also encrypted to the highest security standards.
256-bit SSLMy Lucky88 has never and will never sell, rent, or trade your personal data to third parties for marketing purposes or any commercial purpose without your explicit consent.
No SaleYou have the full right to access, correct, delete, and control how your data is used. Any privacy rights request will be processed within 30 business days.
Full RightsWe only collect data that is strictly necessary to manage your account, process transactions, and meet legal obligations. No excessive or irrelevant data is collected.
Minimum DataWe are committed to being fully transparent about how your data is used. This policy is written in plain, easy-to-understand language – not confusing legal jargon.
100% TransparentImportant Note: This Privacy Policy applies to all users who access or use any My Lucky88 service, including our website and mobile platform. By using our services, you agree to the privacy practices described in this document.
My Lucky88 ("we", "platform") operates as an online betting platform serving Malaysian players. We understand that your trust in us depends not only on fair gameplay and a secure platform, but also on how we handle the personal information you entrust to us.
This Privacy Policy explains in detail the types of personal data we collect, how we use it, who we may share it with, and what choices and rights you have regarding that data. We take a "privacy-first" approach in every decision we make concerning user data.
This policy applies to all data collected through the My Lucky88 website at mylucky88.biz, our mobile app, communications via email and live chat, and any other interactions between you and the My Lucky88 platform.
My Lucky88 collects your personal data across the following categories:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number, gender | Required |
| Contact Data | Email address, phone number, residential address | Required |
| Financial Data | Deposit methods, transaction history, account balance | Required |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Usage Data | Game history, betting habits, active hours | Automatic |
| Communication Data | Live chat records, support emails, feedback | Optional |
| Location Data | Country, city (based on IP) | Automatic |
| Verification Data | Copy of ID card/passport (KYC) | Depending on the limit |
My Lucky88 never collect credit card numbers directly. All payments are processed through authorised third-party payment service providers, including gateways for Touch 'n Go eWallet, DuitNow, GrabPay, FPX Maybank2u, CIMB Clicks, Boost, and ShopeePay.
Your personal data is collected through the following methods:
When you use the My Lucky88 platform, we automatically collect technical data including your IP address, device and browser information, pages visited, session duration, and navigation patterns. This data is essential for maintaining account security and detecting suspicious activity.
In certain cases, we may receive information from trusted third parties, including identity verification agencies, payment service providers such as DuitNow and Touch 'n Go eWallet, and analytics service providers that help us understand platform usage patterns.
My Lucky88 processes your personal data for the following purposes:
| Purpose | Description | Processing Basis |
|---|---|---|
| Account Management | Creating, maintaining, and securing your account | Contract |
| Transaction Processing | Deposit, withdrawal and financial records | Contract |
| KYC/AML Compliance | Identity verification and anti-money laundering | Legal |
| Customer Support | Addressing enquiries and resolving issues | Contract |
| Platform Security | Detecting fraud and suspicious activity | Legitimate Interest |
| Responsible Gaming | Monitoring and enforcing member limits | Contract & Legal |
| Marketing (with consent) | Promotions, bonuses, and personalised offers | Consent |
| Platform Improvements | Usage analysis to improve our services | Legitimate Interest |
We will not process your data for any other purpose without obtaining your consent first. For marketing communications, you may withdraw your consent at any time through your account settings.
Under Malaysia's Personal Data Protection Act 2010, My Lucky88 processes your personal data only on a lawful legal basis:
My Lucky88 does not sell your personal data. We only share your data in the following limited circumstances:
We share necessary data with authorised service providers who help us operate the platform, including payment gateway providers for Touch 'n Go, DuitNow, GrabPay, FPX and other Malaysian e-wallets, identity verification service providers, certified cloud and hosting service providers, and licensed gaming software providers.
My Lucky88 may be required to disclose information to Malaysian authorities in the event of a valid court order, AML legal compliance requirements, or official directives from the relevant regulatory body.
All third parties with whom we share data are bound by strict confidentiality agreements and are prohibited from using your data for any purpose beyond what is specified in those agreements.
In some cases, your data may be transferred to or accessed from outside Malaysia — for example, when we use cloud services or international technology providers. In all such situations, My Lucky88 ensures that:
My Lucky88 retains your personal data only for as long as necessary for the stated purposes or as required by law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of the active account | Account management |
| Financial Transaction Data | 7 years after transaction | AML legal compliance |
| KYC Documents | 5 years after account closure | Regulatory requirements |
| Customer Support Logs | 3 years | References and security |
| Platform Usage Data | 24 months | Analytics and improvement |
| Marketing Data | Until consent is withdrawn | Promotional communications |
Once the retention period expires, your data will be securely deleted or anonymised. Early deletion requests may be submitted subject to applicable legal restrictions.
Under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by My Lucky88:
Request a copy of the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (subject to legal limitations)
Object to the processing of your data for marketing purposes
Requesting restriction of data processing in certain circumstances
Receive your data in a machine-readable format
To exercise any of these rights, please contact us via live chat or email at privacy@mylucky88.biz. We will process your request within 30 business days. In complex cases, this period may be extended by up to 60 days, with notice provided.
My Lucky88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of the My Lucky88 platform. Cookies required for security and core platform operations cannot be disabled.
My Lucky88 continually invests in security technologies and practices to protect your personal data from unauthorised access, use, disclosure, modification, or destruction.
While we apply best-in-class security measures, no system is 100% secure. You also have a responsibility to protect your account by using a strong password, keeping your login credentials confidential, and reporting any suspicious activity to us immediately. If you suspect a data breach involving your My Lucky88 account, contact our support team via live chat right away.
If you have any questions, concerns, or complaints about how My Lucky88 handles your personal data, or if you wish to exercise any of your privacy rights, please reach out to us via:
My Lucky88 is committed to responding to all privacy-related enquiries within a reasonable timeframe. We take every complaint seriously and will investigate and resolve each one thoroughly. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant regulatory authority.
This Privacy Policy was last updated on 1 January 2026. My Lucky88 will notify you of any material changes via your registered email or a prominent notice on our platform before the changes take effect.
The technologies and best practices we use to keep your personal data safe
All data transmitted between your device and My Lucky88 servers is protected with industry-standard SSL encryption.
Your data is stored in certified data centres with strict physical and digital controls, monitored around the clock.
Only authorised personnel with a genuine operational need are permitted to access members' personal data.
Our automated monitoring system detects suspicious activity instantly and alerts the security team in real time.
My Lucky88 conducts regular internal and external security audits to ensure our data protection standards remain current.
We support two-factor authentication for account login, adding an extra layer of security to protect your account.
Now you know how My Lucky88 protects your data. Register a free account today and enjoy live baccarat, roulette, poker, Malaysia Super League Sports Betting and e-sports, with the peace of mind that your privacy is always protected.
By registering, you agree to the Terms & Conditions, Privacy Policy and Responsible Gaming Policy My Lucky88.